Home

Contact Details

0
You have no items in your shopping cart.

0

Welcome to Bear Cottage!

Customer Service

  • Shipping & Delivery

    Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock. We do not guarantee supply of any item listed on the website. On the odd occasion your item is out of stock we will contact you personally with options. Please allow up to 1 week for Wool items to be sent.... May be longer if being custom made. For possum fur items allow up to 1 week to be sent except for throws and bedspreads allow 4 weeks. We will let you know if there are delays.

    Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.

  • Terms of Sale

    By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

  • Returns & Replacements

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    We suggest you return your product to us via courier, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Ordering

    Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

  • Payment, Pricing & Promotions

    We accept Credit card payment via Paypal - Paypal does not require account login, it is simply a secure means to accept credit card payments. You can pay knowing your transaction is secure and safe through PayPal! Please note : Items will not be shipped until payment is cleared. All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.